‍Job Description
The Salesforce administrator works with Social Edge’s strategist, designer, engineers, and others to implement a Salesforce Community for the customer. As the Admin, you are responsible for setting up and configuring the community based on defined business goals, architecture, and use cases. This work includes configuring all aspects of the community, including various admin settings, guiding and training the customer, leveraging design and development created by the Social Edge team, and coordinating with the project manager all the way to launch.

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Responsibilities

• Setup and configure the Salesforce Community, including Workspaces, Builder, Moderation, Groups, Registration, Personalization, Permission Sets, etc.
• Setup Salesforce’s admin and security settings, including roles, profiles, sharing rules, workflows, etc.
• Create custom reports and dashboards and related workflows for Salesforce Community
• Contribute to training for the customer in recorded sessions on both managing and administering the community
• Troubleshoot and escalate issues related to the implementation of the community

Qualifications

• BA/BS degree in community management, information management, communications, business, and/or related experience
• Track record of implementing and launching impactful Salesforce projects, including communities with Community Cloud
• Certified as a Salesforce Admin for Sales, Service, and Community Cloud
• Excellent grasp of Community Cloud functionality and best practices
• Passionate about customer communities and their ability to engage customers at scale
• Love to work in a fast-paced, collaborative environment and launch communities

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About Social Edge Consulting

Formed in 2012, we are a dedicated team of social business experts who live what we teach, and use collaboration software to connect - with our partners, our clients and each other - every day. Our mission is to empower people, create community and reinvent business. We help businesses at any stage of their social journey, and develop a customized road map to success and growth. Our services range from overseeing a full scale interactive intranet or customer community implementation to strategy, community management, and custom development. Our creative team works closely with clients to design a UI that fosters member engagement and supports business objectives. We strive to help our clients embrace the transformations brought by digital collaboration tools. Working together, Social Edge will empower your company to be a leader in its industry.

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How to Apply

To apply for this position, please email your resume and cover letter to contact@socialedgeconsulting.com.

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