Daniel Mudgett is an online community and systems expert who has led the implementation of multiple social collaboration and learning platforms. In this interview, Daniel talks about his experience implementing and managing a successful collaborative social intranet.
...title caught your attention? Introducing social collaboration to a business isn't always an easy undertaking. We are asking people within all levels of an organization, including executives and senior leaders, to change the way they work. As with any change management process we are bound to hear negative feedback from tentative users. As community managers engage employees in the change process it is important to address any hesitation and uncertainty.