An externally facing Jive Community is a huge opportunity for a company to interact in a more meaningful way with its customers and partners. As you share knowledge and ideas in a public forum, you will be deepening the relationships you already have, and building new ones. Unfortunately, your community at some point may get some unwanted attention from unfriendly bots. Fortunately, Jive is on top of that and has a strong spam prevention service built into the product to protect your community.
Engagement is key to a community's success - both internal or external. Some common external community goals include awareness, information sharing, trust, loyalty, feedback, happy customers, and informed internal stakeholders, to name a few. All of these goals are achieved through different levels of engagement. So how does one engage members?
Alfresco is an enterprise open source company focused on making business flow quickly, seamlessly and intelligently. Their software powers the daily work of more than 11 million people at industry-leading organizations in 195 countries worldwide. Alfresco customers rely on their open, modern platform to digitize critical business processes and connect people with the information they need, quickly and effortlessly.