Community Management

Document created by Sergio Sousa Employee on Feb 18, 2016Last modified by Amara Mastronardi on Sep 12, 2017
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Social Edge also places community managers within enterprises using internal and external communities for longer-term engagements to drive adoption and generate value. We have placed community managers, and other full-time roles, at leading companies such as such as Morgan Stanley, 21st Century Fox, Marketo, Burger King, and Verizon.

Community managers play a critical role in ensuring community performance, ROI and organizational support in all sorts of ways including:

  • Driving high adoption and participation
  • Maximizing user engagement and satisfaction
  • Delivering bigger, faster business results
  • Measuring and analyzing community performance
  • Demonstrating business value to organizational stakeholder

When We Can Help

Whether you’re looking for a permanent community manager or temporary assistance, we’ve got experts ready to help on a full- or part-time basis. Our service offerings address every community management need:



The first several weeks of an implementation can have a steep learning curve, but we’ve done it before. We can supplement your team with an experienced resource to work with Jive’s project team.



Post-launch you may need to staff up to manage and grow your community. Bringing on a savvy community manager for an extended period to assist through growth can make you 3x more successful.



When your community manager leaves or is promoted internally, it creates a gap while you work to hire a replacement. Social Edge can provide a temporary community manager within days to provide stability.