About Social Edge

Our mission is to empower people, create community and reinvent business.

What We Do

We work with leading organizations to create beautiful online communities that strengthen relationships and optimize how you connect, communicate and collaborate with your employees, customers and partners.

Founded in 2012, we have implemented over 500 internal and external communities and worked with companies of all sizes across all industry verticals. Our services range from overseeing full-scale community implementations to adoption strategy, community management, creative UX/UI, and custom development. Our technology services include data migrations, third-party integrations, and platform extensions. 

Businesses are quickly realizing the value of having a collaborative tool available to their employees and customers. Retaining legacy information as people change roles, crowdsourcing decisions, and knowledge-sharing, are vital to the growth of any organization.

Working together, we will empower your organization to be a leader in its industry.

Modern Intranet

We believe an intranet should be more than just a website. A social intranet revolutionizes how you connect and collaborate internally and evolves with your organization. Empower your employees with an integrated hub that enables collaboration beyond a physical office space, improving productivity and overall satisfaction.

Game-changing collaboration

Businesses are quickly realizing the value of having a collaborative tool available to their employees. Retaining legacy information as people change roles, crowdsourcing decisions, and knowledge-sharing, are vital to the growth of any organization.

Successful, measured outcomes

We have success stories from many well known organizations. Verizon, Sugar CRM and Marketo to name a few, chose Social Edge's services in community management, design, custom development and project management, to implement and grow their intranets.

Customer Community

Customer communities go beyond traditional customer service, enabling you to connect with your customers and prospects in real-time. With a customer community, you can improve call deflection rates, reduce your overall support costs and drive sales while significantly increasing customer satisfaction and brand loyalty.

Engage your partners and customers

Now more than ever, brands and organizations are looking for innovative ways to engage their customers and partners. This provides companies with a competitive edge by improving how they can connect, communicate and collaborate with their consumers. Customer communities allow organizations and brands to enable their own customers and partners with the power to help themselves.

Increase customer satisfaction, decrease support calls

With a customer support community, companies can increase customer satisfaction, improve call deflection rates, drive sales, and reduce overall support costs. Customers are also able to interact with other community members who have the same questions they do, or perhaps additional insight around a product or topic.

Who We Are

We are a dedicated team of social business experts who live what we teach, and use collaboration software to connect - with our partners, our clients and each other - every day.

We help businesses at any stage of their social journey, and develop a customized road map to success and growth. Our services range from overseeing full-scale interactive intranets or customer community implementation to strategy, community management consulting, and custom development. Our creative team works closely with clients to design a UI that fosters member engagement and supports business objectives.

We strive to help our clients embrace the transformations brought by digital collaboration tools. Working together, Social Edge will empower your company to be a leader in its industry.

Leadership Team

Get to know the leaders of the Social Edge team.

Andrew Kratz

Andrew Kratz


Andrew is the president and founder of Social Edge Consulting. His professional career has focused on solving business challenges with technology. Prior to this, Andrew spent five years at McGraw-Hill managing their corporate systems team. He also has 12 years of experience in Wealth Management IT at Merrill Lynch. His formal education consists of a BS in Computer Science from the College of New Jersey and an MBA in Finance from Rutgers University.

Monica Fahrer

Monica Fahrer

VP, Operations

Monica leads the operations team to ensure the business runs smoothly - from HR and legal to tool and vendor selection. Before Social Edge, Monica spent 13 years with Merill Lynch in Asset Management and Private Client. She is a proud graduate of Rutgers University with a Mathematics major and Philosophy minor. She received her MBA from the Graduate School of Management at Rutgers University.

Brooks Jordan

Brooks Jordan

VP, Business Development

Brooks is business development lead and social business strategist passionate about making organizations smarter and more nimble through social collaboration software. Brooks launched a social business platform from scratch at BlackRock, the largest asset management firm in the world, and helped build it into a thriving online community for 10,000+ employees.

John Reynolds

John Reynolds

VP, Technology

John has served in many Information Technology roles for nearly 20 years, including Application Development, Quality Assurance, Systems Integration, Sales Engineering, Project Technical Leadership, and Research & Development. Since 2010, John has focused on enterprise communities, developing applications on the leading software platforms for both internal interactive intranets and external customer communities.


Want to know more?

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