May 26, 2023
During a community migration, our clients tend to overlook platform configuration more often than any other aspect of the process. Clients are generally more focused on and interested in the software platform selection, and ensuring their content and data will be safely migrated over to their new platform.
Platform configuration matters because there is no automation to move these configuration and design settings from one platform to another. Unlike the content migration, there are no REST APIs built into the software platforms to pull or push these configurations. They must be implemented manually, which can drive significant costs if you do not properly plan for this work. Luckily, Social Edge customers don’t have to worry about this as they benefit from our expertise and experience.
Social Edge mitigates platform configuration costs by implementing some of the key data migration to the new platform. Once that is done, we use training and enablement strategies to help the client do the rest on their own.
Our data migrations can set-up the basic group (or site) name as a container. When it comes to laying out the landing pages for a group, there is no automated way to set up each individual widget inside the group. The big driver of cost and time is all of the groups your community might have. Internal communities for a large enterprise could have 1,000's of groups. Therefore, with any migration project, Social Edge works hard to be transparent and efficient with these costs.
Once data migration is complete, we’ll help you by facilitating train-the-trainer programs, creating a self-service getting started area with tutorials, providing office hours to support the client’s team members responsible for various areas of the community, including:
Overall, platform configuration is a critical step in migrating your community to a new platform. By paying close attention to the details and ensuring that everything is set up correctly, you can ensure a successful migration and a positive experience for your community members.