The "X" Factor Behind Implementing a Successful Jive-x Community

Amara Lennon

JiveWorld14 is just around the corner, and Social Edge is busy planning which sessions to attend, what we want to learn about and who we want to meet. With the Jive-x external community platform release this year, there's even more to learn. As Social Edge president Andrew Kratz Kratz mentioned in a recent blog post, Three Trends to Watch at JiveWorld14, a topic we look forward to hearing more about at JW14 is Jive-x. This year Social Edge has worked with a number of clients that successfully leveraged the features of the Jive-x platform to connect in meaningful ways with their clients, partners and customers.


So what is the "X" factor that makes the Jive-x platform successful? Jive-x changes the external community game and gives a direct line to your customers with the flexibility and innovation that comes with a Jive community. 


Earlier this month, Social Edge managed the Jive-x implementation & launch for Varonis Systems Inc., the leading provider of software solutions for unstructured, human-generated enterprise data.


Named Varonis Connect, the objective of the recently launched community is to improve product support and enhance collaboration and engagement among the company's customers, partners and employees. It also provides users with easy access to Varonis’ how-to guides and an extensive product knowledge base. Their Jive-x community promotes two-way communication by encouraging users to ask questions, create discussions, and submit feature requests. In addition, the flexible theming and navigation options in JiveX allow Varonis to convey a look and feel to their external community that is synonymous with the rest of their branding touch points.


Using Jive-x, Varonis Connect is a dynamic and user-friendly community that allows clients and partners to connect, make feature requests and read success stories. Additionally, Varonis sales engineers use JiveX to collaborate internally, replacing their email distribution list as their go-to option for asking questions. Here are four examples of places in the community that correspond to Varonis use cases:


  • Sales Engineers' Internal Community: This area allows Varonis sales engineers to connect and collaborate. With JiveX, sales engineers can ask questions or start discussion threads without leaving Outlook, which will allow them to eventually replace their email distribution list system.They can also use the mobile app to connect to the community, even when they are on the go.
  • Customer Community: Varonis customers use this space to connect and collaborate. With JiveX, customers and partners now have the opportunity to ask questions, search the knowledge base, and receive the most up to date information on all Varonis products and solutions.
  • Customer Success Stories: This area highlights some of the ways customers are using Varonis solutions to reduce risk, reduce cost, be more productive, and get more from their human generated data. Along with browsing the library of success stories,with JiveX customers now have the opportunity to submit their own.
  • Feature Requests: Customers, partners, and employees can interact here and provide feedback on the kind of features they would like to see Varonis incorporate in the future.


David Gibson, Varonis VP of Marketing, said: 

"Our primary mission at Varonis is to help organizations successfully manage, protect and get the most value from their unstructured data, such as the volumes of emails, spreadsheets, presentations, documents and other files created by employees. Varonis Connect's simple and elegant interface empowers users to take full advantage of the potential of the Varonis platform and our individual products, while they connect and share ideas with other Varonis and enterprise IT experts."


If you are a Jive-x customer or want to learn more about how organizations like Varonis have built and are using their Jive-x communities, stop by our Jive-x panel on Thursday, October 23rd at 3:10PM in the Demo Theatre. Also, be sure to visit the Customer & Partner track to learn more about JiveX from other customers and hear what is on the roadmap for the product from Jive.


We will be posting more information about our Jive-x panel as we get closer to the big day — stay tuned and follow us on twitter, and don't forget to stop by the Social Edge booth at JiveWorld. We hope to see you there!