Customer Success with Social Edge Consulting


Alfresco is an enterprise open source company focused on making business flow quickly, seamlessly and intelligently. Their software powers the daily work of more than 11 million people at industry-leading organizations in 195 countries worldwide. Alfresco customers rely on their open, modern platform to digitize critical business processes and connect people with the information they need, quickly and effortlessly.  

Alfresco's challenge

  • Disparate technology platforms led to scaling issues as well as an inefficient experience for developers
  • Needed simplification through a single platform in order to provide a better and more robust self-service developers

Why they picked Jive-x 

  • Jive provided an open, flexible and robust support community within a singular platform 
  • Dynamic and easy to use community experience with robust features and range of content options
  • Streamlined self-service support for customers through ease of search and user Q&A
  • Seamless integration with third-party systems, including Salesforce, Marketo and wikis

About the Alfresco Community

The Alfresco Community enables customers, partners, open source contributors, and enthusiasts to work together to make their organizations successful and improve Alfresco products for everyone. The community is organized into three main sections, making it easy for members to navigate and find what they're looking for faster.