SERVICES

From strategy and implementation to community management and custom development, we offer a full range of services to support our clients throughout their social journey.

Strategy

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Implementing a community is a strategic decision to bring a more collaborative environment to your business. We partner with key stakeholders within your organization to make sure your community aligns with your larger business goals. We provide adoption strategies and analysis to optimize your community's ROI.

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We have a deep understanding of the unique requirements of firms in regulated industries regarding retention and transparency. We can advise your team on categorizing and cataloging content to meet the necessary standards. We can also help to develop enforceable online etiquette policies that can be implemented company wide.

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Whether you're looking for increased employee engagement or customer participation, ideation best practices allow you to surface subject matter experts (SMEs) as well as product enhancements to significantly improve communications between key stakeholders.

Gamification enables community members to acknowledge contributions from their coworkers and peers, and is a strategic of accelerating platform adoption and engagement. We have proven strategies to capitalize on these reward and recognition features to help you create and sustain an active and engaged community.

TECHNOLOGY

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Our experts can guide you through the process of merging your external systems with your online community platform, including single sign-on, profile information and more important services.

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We provide a highly effective migration framework to move valuable existing content from many platforms into Cloud and Hosted online community platforms.

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Our upgrade services include technology analysis and engineering, strategy, quality assurance, UX/UI design, and community management.

Working with our design and strategy teams, Social Edge will work to develop and execute community customizations based on your specific use cases.

CREATIVE

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We custom design the look and feel of your online community to align with your branding guidelines and integrate with your organization’s marketing strategy. Whether it’s logo usage, color scheme, or the overall theme of your platform, we can help you create an attractive, user-friendly design that visually engages your members.

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Along with overall theming, we can design purposeful places within your community, such as the homepage and subpages. We create templates that are tailored to support your specific use cases.

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Working with our technical team, we can design and create custom widgets, navigation elements, and other customizations to enhance your community and meet your unique business requirements.

IMPLEMENTATION

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Our team of strategists and community managers will work with you to define your overall platform strategy, identify business goals and success criteria, prioritize use cases into a platform roadmap, and define high-level governance, adoption, and measurement strategies.

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Our creative specialists and community managers will work with you to iteratively implement your use cases, including structural and visual design, platform configuration, and the implementation of custom extensions and integrations as needed.

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We can manage the transition to your new platform. Our team will execute the business readiness plan, educate and train administrators and members, recruit and engage advocates, and refine your government and measurement models.

Ongoing platform management is essential for a successful implementation. We can continue to drive engagement by managing your program initiatives and evolving the overall strategy to reflect new organizational goals.

COMMUNITY MANAGEMENT

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The first several weeks of an implementation can have a steep learning curve, but we’ve done it before. We can supplement your team with an experienced resource to work with your platform project team.

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After a launch, you may need to staff up to manage and grow your community. Bringing on a savvy community manager for an extended period to assist through growth can make you 3x more successful.

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When your community manager leaves or is promoted internally, it creates a gap while you work to hire a replacement. Social Edge can provide a temporary community manager within days to provide stability.

COMMUNITY GROWTH

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Your social business initiative requires continuous cultivation to support your culture, brand, and members. We can work with you analyze how your key use cases are performing, as well as refresh the look, feel and design of your homepage and subpages.

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Do you ever wish you had someone you could lean on for simple questions about your community or a better understanding of the technology? We can help to bridge a gap, kick it up a notch or just keep things running smoothly with our Community Manager Bootcamp & Tech Boost offerings.

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Are your adoption levels hitting a plateau? We can develop strategic and actionable custom plans to improve the overall member engagement and activity in your community.

Technology

strategy

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creative

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technical

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Custom Development

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Creative

strategy

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creative

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technical

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Custom Development

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Community Growth

strategy

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creative

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technical

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Custom Development

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Community Management

strategy

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creative

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technical

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Custom Development

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