Average Partnership
Our client relationships average 6 years and many have thrived with us for over a decade.
Success with Ongoing Support
Every client who invests in their community and partners with us for ongoing support has a thriving, growing community.
Roadmaps, audits, and platform health checks built into your plan to stay ahead of problems.
Use-case expansion, training programs, and adoption campaigns that drive real value.
Platform adoption and business alignment improve results and justify your investment.
When online communities fail, it's rarely the software—it's the lack of ownership and post-launch support.
Prevent UX decay, admin turnover risks, and the dreaded "We launched it—now what?" syndrome.
Community Support and Success Plans are ongoing services that help customer and member communities succeed after launch. They combine community strategy, platform support, analytics, engagement planning, and governance to improve adoption, increase member engagement, and deliver measurable community ROI over time.
These plans are designed for organizations running customer communities or member communities on platforms like Verint, Higher Logic, Bettermode, Hivebrite, Salesforce Experience Cloud, and Khoros. They are ideal for new launches, relaunches, and established communities that need consistent ownership, engagement, and growth strategy.
Unlike ad hoc community support or ticket based help, these plans provide proactive, ongoing guidance. You receive a dedicated Community Success Lead, regular community health checks, analytics reporting, engagement campaigns, and strategic roadmaps focused on long term community growth and platform adoption.
Community success is measured using clear KPIs such as member adoption, active participation, content engagement, support deflection, and advocacy. Each plan includes analytics snapshots, performance benchmarks, and strategic reviews that connect community engagement to business outcomes.
Yes. These plans are built to scale with your community platform and business needs. Clients can move between Bronze, Silver, and Gold tiers as their customer community or member community grows, expands use cases, or requires deeper strategic and operational support.
