Customer Success with Social Edge Consulting


Verizon has a very large social intranet for their global workforce of 100,000 employees. They hired a very experienced community manager, but quickly realized they needed an additional resource to help launch their community as well as support post-launch community management initiatives.

Social Edge Community Manager Megan Halicek was involved in the implementation and launch of Verizon's internal Jive community, where she worked full-time for one year as an interim Community Manager. Working both onsite at their headquarters in Basking Ridge, New Jersey and remotely, she supervised a community of 100,000 employees across the enterprise.

Collaborating with highly-regulated global business units such as Finance, Information Technology, Retail, and Human Resources to name a few, Megan executed upwards of 200 demos and presentations within a diverse range of teams. She engaged in the detailed evaluation of each internal unit's intricate objections and business goals, and then provide prescriptive recommendations on how they should best utilize the community.


Megan was also challenged to design a new vehicle to intake requests and release communications for future U.S. East Coast contract negations. She advised on & innovated a unique transactional process in the community that allowed employees to collaborate and “swap” their work assignments in the event that Verizon’s Union workforce striked. This would generate a projected $95K/day in savings for the company per day that the strike may endure in the future. Based on historical examples – strikes persist an average of 4 weeks – which would yield $3 million in savings if used in future work stoppages.