Customer Success with Social Edge Consulting

Wiley Customer Support

Wiley created a hub for customer support leveraging an online community to allow educators, students and other customers the ability for omni-channel service choice.  There are a variety of ways a customer can receive the information they need regarding Wiley's products and services including: Ask fellow community members, create a support case, instant message, email or phone. Integration with their CRM's case management and timers to make sure no question is left unanswered are some of the innovations we put into this world class support community.