3 Tips for Building a Better Internal Community Within Your Organization

Andrew Kratz

Internal communities are an essential part of modern businesses. Creating a user-friendly platform, providing valuable content, and focusing on employee engagement can make your internal community a vibrant and dynamic part of your organization. Not only will this lead to increased employee engagement and productivity, but it will also help to foster a culture of innovation and creativity among your employees.

Here are three tips to help reach these goals.

1. User Research and Feedback

Conduct user research and gather feedback from employees on what they would like to see in the platform. This will help to ensure that the platform is tailored to the needs of your employees, and that you are willing to update the community based on employee feedback.

2. Valuable and Relevant Content

Provide valuable content that is relevant to your employees. This can be achieved by sharing company updates, and encouraging employees to share their own knowledge and experiences.

This content should be interesting, engaging, and easy to digest. We recommend utilizing a variety of media formats, including video and audio. The more you can engage your employees and create a sense of community, the better.

Make sure that the content you provide is relevant to your employee base, and encourage them to share their own knowledge and experiences as well.

3. Employee Recognition and Motivation

Create a culture of recognition and motivation by rewarding employees for their contributions to the community. A few ways to do so include:

  • Implementing a reward system for employee engagement. For example, assign points or badges for completing your profile, asking or answering a question, starting a discussion, uploading a file, etc.
  • Providing opportunities for employees to learn about each other’s careers, hobbies, and interests. We know from experience that threads about pets almost always go viral, in the best way! Virtual "Water Cooler's" are a great way to give employees a dedicated area to connect with each other on non work-related topics. From book and running clubs to recipe sharing, these groups can significantly boost overall engagement without distracting from the actual work happening in your community.
  • Hosting regular events and activities to encourage team building and collaboration, both online and offline.
  • Utilizing gamification techniques to motivate employees and encourage them to engage with the content being posted in the community.

Learn more!

Email us for more tips to build a better online community for your organization.