Match your needs with the ideal online community solution for superior collaboration.
Smooth transitions to new platforms with full support and minimal downtime.
Strategic planning to align your enterprise community with business objectives and culture.
Equip your team with the skills for building online communities that scale with our expert guidance.
Expand the capabilities of your customer community with custom widgets, tiles, apps and integrations.
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Selecting the right platform is one of the biggest hurdles for retail brands. Our free evaluation guide simplifies the process by helping you define goals, uncover challenges, and match with the best-fit platform for your customer community.
A retail customer community is an online platform where customers connect with each other and the brand to share experiences, ask questions, access support, and participate in loyalty programs. It acts as both a service channel and a hub for engagement, helping retailers build deeper relationships with their audience.
Retail brands invest in customer communities to improve retention, reduce churn, and increase revenue. Communities lower support costs by enabling peer-to-peer help, drive loyalty through exclusive engagement, and provide valuable customer insights that can shape future products and experiences.
A customer community improves loyalty by creating a sense of belonging and connection to the brand. Features such as loyalty program integration, gamification, and exclusive benefits reward repeat engagement, while peer-to-peer support and brand advocacy programs turn satisfied customers into long-term advocates.
The best platforms for retail communities include Bettermode, Higher Logic, Khoros, Salesforce Experience Cloud, and Verint. Each offers features like AI-powered search, integrations with loyalty programs, mobile-first design, and strong analytics, making it easier for retailers to match the platform to their specific business needs.
ROI from a retail community is measured through metrics such as increased engagement rates, reduced support ticket volume, higher cross-category purchases, and improved retention. Retailers also track customer lifetime value, repeat purchase rates, and the impact of user-generated content or brand advocacy on new customer acquisition.
