...title caught your attention? Introducing social collaboration to a business isn't always an easy undertaking. We are asking people within all levels of an organization, including executives and senior leaders, to change the way they work. As with any change management process we are bound to hear negative feedback from tentative users. As community managers engage employees in the change process it is important to address any hesitation and uncertainty.
Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.
Daniel Mudgett is an online community and systems expert who has led the implementation of multiple social collaboration and learning platforms. In this interview, Daniel talks about his experience implementing and managing a successful collaborative social intranet.