April 14, 2017
Senior consultant and community manager Kaitlin Connor was involved in the rollout of a Fortune 100 investment bank's enterprise collaboration platform powered by Jive. From 2013 to 2016, she worked as an embedded community manager onsite at their offices in New York City.
During her tenure, Kaitlin evangelized the platform throughout the enterprise, driving adoption and engagement from grass root employees to executives. She liaised with business unit stakeholders across the firm and helped identify areas of workflow and communication that could be enhanced with Jive. Upon identifying such initiatives, Kaitlin proceeded to develop and execute custom plans that met each team's needs by leveraging their internal community.
A few key use cases she worked to implement and support include:
"Kaitlin has been instrumental in the success of Jive at our firm. There is always a risk of low adoption when bringing new tools into the environment but she was able to identify those risks as opportunities and work with clients to add real business value. The attention to detail from start to finish has been superb. Without this help, our execution wouldn’t be the success it is today."
Bruno S., Vice President
Jive created a medium where employees could disseminate information and collaborate with one another regardless of organizational structure or geographic barriers. New community use cases continued to grow and the platform scaled quickly throughout the firm. At the end of Kaitlin's engagement, the collaboration platform's active users had grown from 1k to 40k.