Building a community is no longer just about discussions and personalization. Enterprises need platforms that support customer self-service, peer-to-peer support, product feedback, and employee collaboration while meeting strict requirements for security, branding, and system integration.

Many organizations face limitations with software and tools that lack scalability, flexibility, or the ability to connect with other business systems. These gaps lead to higher support costs, missed opportunities for engagement, and fragmented user experiences.

Verint Community addresses these issues with a single, enterprise-ready platform that combines a wide range of features with strong out-of-the-box features and content options, architectural flexibility, and integration support. Trusted by global companies in technology, telecom, finance, and the public sector, Verint helps enterprises build communities that deliver long-term business value.

Key takeaways

  • Verint Community is designed for enterprise-scale communities with complex requirements
  • Verint offers a feature-rich suite of community-focused capabilities including forums, knowledge bases, ideation, and gamification
  • Verint moderation tools, analytics, and automation help organizations scale engagement without added overhead
  • Verint Community Platform Software is trusted by global organizations with high governance, compliance, and security needs
  • Verint Community supports measurable outcomes in customer experience, support deflection, and digital engagement

What is Verint Community?

Verint Community is a modular, enterprise-grade community platform software built to support large-scale, high-value online communities. Developed by Verint Systems Inc, it enables organizations to create branded, interactive environments for customers, partners, and employees.

The Verint Community platform supports a wide range of use cases:

  • Customer support communities: Help users find answers, solve issues, and reduce ticket volume through peer support and user-generated content (UGC).
  • Knowledge sharing hubs: Share knowledge articles, how-tos, and product documentation to support a scalable self-service environment.
  • Ideation platforms: Collect, manage, and prioritize feedback directly from users or internal teams.
  • Employee communities: Encourage cross-team collaboration, learning, and social connection in a secure environment.

Verint Community integrates easily into broader customer support systems, CRM platforms, and customer experience (CX) strategies, allowing data and insights to flow into product, marketing, and service workflows.

Read more about what is Verint community

7 key reasons enterprises choose Verint

Here are the seven top reasons enterprises are choosing Verint as their community platform:

1. Enterprise-grade scalability and security

Verint Community is designed to handle large, active communities with high volumes of users and content. It includes advanced authentication, granular permission controls, and compliance support for standards like ISO and SOC. Its on-premise deployment, SaaS, and hybrid cloud deployment options give enterprises control over data residency, which is critical in regulated industries like financial services and healthcare.

Read more about how to improve employee engagement in healthcare

2. Deep configurability and custom branding

Verint offers full white-labeling, allowing complete alignment with corporate branding. Its modular architecture supports different community types within a single system, and admins can customize group-level permissions, workflows, and visibility settings. The platform also supports multi-language and multi-brand environments, which makes it adaptable for global enterprises with diverse audiences.

3. Rich out-of-the-box features for community and self-service

Verint Community includes a wide range of built-in tools, reducing the need for third-party add-ons:

  • Discussion forums and Q&A boards for customer and employee interactions
  • Knowledge bases, wikis, and articles to promote long-term self-service adoption, with full knowledge base integration available through Verint’s Integrated Knowledge Base (IKB) tool.
  • Ideation and feedback tools to crowdsource innovation
  • Community gamification and reputation scoring to encourage engagement and recognize contributors
  • Private direct messaging and social features to support relationship-building

These capabilities make Verint suitable as both a customer support software solution and a social collaboration platform.

Tip: Social Edge Consulting offers pre-built add-ons and widgets for Verint Community. The Gamification Automation Bundle for Verint helps drive participation with customizable rules for awarding badges, points, and achievements. Our Verint Wiki widget allows you to display wiki content in any area of your community for better visibility and easier access to key information.

4. Moderation and workflow management

Verint Community includes powerful tools to manage moderation, approvals, and content workflows efficiently. Administrators can set up custom review processes, automate notifications, and establish rules for posts, comments, and membership requests. Moderation queues allow teams to review flagged content, assign tasks, and track resolutions in one place.

These capabilities help maintain a positive community environment, ensure compliance with internal policies, and streamline day-to-day management. Teams can focus on engagement and growth while maintaining control and consistency across large-scale communities.

5. Analytics and actionable insights

Verint Community includes advanced analytics tools that help track engagement, behavior, and community health. Dashboards provide visibility into topic trends, reputation scores, and self-service effectiveness. Integration with external business intelligence platforms allows deeper analysis and reporting. These insights help teams improve CSAT scores, demonstrate ROI, and guide customer success strategies.

6. ROI and support cost reduction

By shifting common questions and issues to community-based answers, Verint helps organizations lower contact center costs and reduce load on live agents. These answers can also be converted into FAQs or knowledge articles to expand the organization’s self-service library over time. 

Key benefits include:

  • Case deflection through peer support and reusable content
  • 24/7 access for global and mobile users
  • Faster resolution of customer queries and increased satisfaction

Verint supports measurable improvements in customer service, retention, and operational efficiency.

7. Flexible deployment and enterprise integrations

Verint supports multiple deployment models: SaaS, self-hosted, or customer cloud (AWS, Azure). It integrates with:

  • CRM systems like Salesforce and Microsoft Dynamics
  • Customer Relationship Management workflows
  • CMS platforms and digital experience tools
  • Marketing automation and analytics platforms
  • Other Verint products such as the Verint Customer Engagement Platform, Verint Workforce Management, and Verint Connect

Its API-first architecture and access to the Verint Developer Portal, Widget Studio, and Verint API Gateway support full extensibility for organizations with complex integration needs.

Verint vs other community platforms

Compared to the other best online community platforms like Salesforce Experience Cloud, or Khoros, Verint offers:

  • Greater feature depth: Combines forums, ideation, self-service tools, analytics, moderation, and gamification in one system
  • More customization: Offers full UI control and flexible deployment
  • Better scalability: Handles large, global communities with high governance needs
  • Enterprise readiness: Integrates smoothly with existing IT ecosystems and customer engagement systems

Verint use cases and industries served

Verint Community is widely used across industries that require secure, adaptable, and high-performing platforms:

  • B2B technology: Improving onboarding and product support through community knowledge
  • Telecommunications: Enabling searchable, always-on support content to reduce call volumes
  • Financial services: Supporting compliance-focused internal and external communities
  • Public sector: Facilitating knowledge sharing and collaboration across departments
  • Retail: Powering retail engagement solutions that support product discovery, peer recommendations, and self-service at scale

Its collaborative features, shared resource libraries, and staff profiles make Verint suitable for internal knowledge sharing as well as external customer engagement.

How Verint supports enterprise success

Beyond technology, Verint offers support through:

  • Dedicated customer success teams
  • Access to the Verint Idea and Support Portals, Verint Academy Self-Paced Learning, and developer documentation
  • A network of implementation partners like Social Edge Consulting to help with deployment, strategy, and integrations

This full-service approach helps organizations launch and maintain communities that grow with their business.

When should you choose Verint Community?

Verint is a strong fit for organizations that:

  • Have complex community needs across multiple audiences or brands
  • Need strong security, compliance, and data privacy controls
  • Want deep integration with support, CRM, and analytics systems
  • Operate at scale and need advanced moderation, automation, and self-service
  • Focus on long-term customer satisfaction and measurable ROI from digital engagement

Need help choosing the right community platform? Learn about our FREE customer community platform evaluation service.

Building enterprise Verint Communities is easier with Social Edge Consulting

Verint Community gives enterprises the tools to build secure, scalable, and fully branded communities. To get the most value from the platform, you need the right strategy, implementation, and long-term support.

Social Edge Consulting is a certified Verint partner that helps organizations plan, launch, and manage high-performing Verint communities. We offer full-service consulting tailored to your goals.

Verint Community services we offer:

Ready to get started? Book a call with Social Edge Consulting to discuss your project or request a Verint Community demo.

Frequently asked questions (FAQs) about Verint for Enterprises

What makes Verint different from other community platforms?

Verint offers a complete set of features in one platform, including forums, knowledge bases, ideation, gamification, and analytics. It supports large, complex communities with flexible deployment, strong security, and integration with enterprise systems.

Can Verint support both public and private communities?

Yes. Verint allows you to create public, private, or invite-only communities. You can manage access at the group or user level with detailed permission controls.

Does Verint offer out-of-the-box integrations?

Yes. Verint integrates with systems like Salesforce, Microsoft Dynamics, CMS platforms, support tools, and BI software. It uses open APIs, widgets, and connectors for fast setup.

Is Verint Community suitable for small businesses?

Verint is designed for mid-sized and large enterprises with complex needs. Smaller companies may find simpler, lower-cost platforms more suitable.

How long does it take to implement Verint?

Implementation timelines depend on project scope. A basic Verint Community setup using out-of-the-box templates and minimal configuration can be completed in 4 to 6 weeks. More complex deployments that involve custom branding, third-party integrations, data migration, or multi-group structures typically take 8 to 16 weeks. Verint and its implementation partners, such as Social Edge Consulting, provide planning, configuration, and training support throughout the process to ensure a successful launch.

What is Verint Da Vinci?

Verint Da Vinci is Verint’s artificial intelligence engine that powers intelligent automation across its platforms, including Verint Community. It supports functions like automated moderation, content recommendations, workflow automation, and behavioral insights. Da Vinci helps organizations improve efficiency, scale community management, and enhance the user experience with AI-driven features.

Is Verint safe?

Yes. Verint maintains an industry-leading security practice that aligns with key global standards, including PCI, GDPR, ISO, SOC 2, and HIPAA. Verint Community supports secure authentication, detailed access controls, data encryption, and compliance features suitable for industries with strict regulatory requirements, such as financial services, healthcare, and government.