Let's have a frank discussion about your current Intranet. It's terrible! You know it. Your employees know it. Your management team knows it. If you are like most companies, there are probably only four features that are used on your Intranet...
So, you’ve made the decision to bring social collaboration to your enterprise. It’s a great choice that will net many gains for your team in global team engagement, communication, and managing content. As a leader you have objectives and targets in mind with your rollout. You will find lots of experts on social collaboration, both internal and external, in your endeavor.
It's been a short seven years since Andrew McAfee, an associate professor at Harvard Business School, wrote an article titled Enterprise 2.0: The Dawn of Emergent Collaboration in the MIT Sloan Management Review (Spring 2006) that asked the question, do we finally have the collaborative technologies that reflect the way work gets done?
Engagement is key to a community's success - both internal or external. Some common external community goals include awareness, information sharing, trust, loyalty, feedback, happy customers, and informed internal stakeholders, to name a few. All of these goals are achieved through different levels of engagement. So how does one engage members?
...title caught your attention? Introducing social collaboration to a business isn't always an easy undertaking. We are asking people within all levels of an organization, including executives and senior leaders, to change the way they work. As with any change management process we are bound to hear negative feedback from tentative users. As community managers engage employees in the change process it is important to address any hesitation and uncertainty.
With many organizations using their intranets as a lifeline for sharing knowledge, there is a push to ensure that it meets current and future needs. Many Jive customers are either upgrading their current community, or implementing Jive for the first time to further support their internal communication efforts. Recently I worked with a client on a project to pull off a full intranet replacement with Jive.
Like-minded Austinites kicked off 2016 at the Capital Factory with a conversation about the emerging trend of digital communities. Lead by Jive and Social Edge Strategists, the intimate group discussed online communities and how they related to them.Everyone in the room agreed that a positive customer experience was extremely important for a company. They are not alone. According to Parature's 2015 Global State of Multichannel Customer Service Report, data shows that 97% of consumers worldwide say customer service is a major consideration in choosing their favorite brand.
Advocacy for people has been the center of both my personal and professional life for over 15 years. I have worked for many companies in collaboration where I partnered with organizations in the midst of change to encourage leadership teams to communicate with the "boots on the ground,"and vice versa. I saw firsthand that we are facilitators in helping companies evolve their business, communications, relationships and access to information.
In the fall of 2015, I found myself reaching a breaking point with a typical organizational problem. The Social Edge team had grown to forty-five members, most of whom reported to me directly, the founder of this four year old professional services company.
Originally, I posted this in our Social Edge Jive Community, because we’ve been talking internally about the direction of our company as we continue to grow. I wanted to start the conversation with employees, first. But I also wanted to share my thoughts and beliefs on the purpose and mission of Social Edge to those who may be interested in our services.
When we first launched Social Edge, we imagined a flat organization with minimal hierarchies. Individual input and contributions were encouraged, no matter the level of experience. Our team is comprised of thoughtful and intelligent individuals, all of whom provide value to our clients. However, it's now time to consider the career progression of our team, as well as the opportunities available within our company.
Over recent years we’ve seen a focus on metrics showing more direct top and bottom line impacts and ROI for online communities. Jive's upcoming “PeopleGraph” promises to “re-establish people as the center of enterprise social networks." In this post, strategist Simon Scullion shows us how Jive's REST API can be used for Social Network Analysis.
Andrew Kratz, president and founder of Social Edge Consulting, shares his thoughts on the business value of communities in the first of a series of blog posts. In this post, Andrew talks about how his social journey began, his background working with collaboration platforms, and two challenges the community platform industry faces.
Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.
Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.
What are the most common scenarios or use cases for an external-facing community? At Social Edge, we often work with external communities that are focused on customer support. While the nuances may vary from community to community, here’s what popular communities focus on.