We specialize in enterprise software, catering to the needs of both large corporations and small to medium-sized businesses that strive for excellence. This post sheds light on the pricing aspects of community-based intranets, covering software costs and implementation expenses.
Are you setting up a SharePoint site and unsure about which layout to choose? Our latest blog post explores the differences between classic and modern layouts and helps you decide which one is right for your business. Whether you prioritize customization or ease of use, our expertise will help you make an informed decision. Check it out now!
Looking to select a new community software platform? This guide outlines the key factors to consider when choosing the right platform for your organization's specific needs. Whether you need an internal community for your employees, or an external one for your customers, let us save you from a potentially costly mistake.
The Verint Community platform is a comprehensive solution for building, customizing, and nurturing your community. It provides seamless integrations, rich customizations, robust moderation features, and empowers you to create a community that truly reflects your brand. From granular permissions for nuanced control to automations that keep your community thriving, Verint ensures that you're not just managing your community, you're leading it.
In the last few years, we have witnessed an unprecedented acceleration in the field of artificial intelligence. At Social Edge, we’ve taken note, and we’re excited about the boundless potential this presents for digital communities. This ‘AI revolution' as some may call it, is set to transform the way we interact, engage and manage our digital ecosystems. So what is the catalyst driving this revolution? Let's take a closer look at what AI is and how it works.
In an era where building a strong online presence is critical to success, many organizations are exploring the possibility of using one platform for their employees and customers. Combining internal and external communities can have significant advantages as well as potential drawbacks. Here we explore the pros and cons of a unified platform and discuss key factors you should consider when making your decision.
Following a decade of growth and innovation, Zapier sought a platform to scale its internal communication operations. Zapier relied on Social Edge, a LumApps partner, to implement and customize their internal online community. Check out the case study to learn more about their challenges, key use cases, and successful results.
Customers want to feel like they're part of something bigger. An external community allows them to do this in ways that can increase sales and loyalty. Online communities enable customers to engage with your brand and other customers, get support, find answers, and so much more.
As the world becomes increasingly digital, businesses are realizing the value of online communities for both internal and external purposes. But if you're not familiar with the concept, you might be wondering: what exactly is an online community? Simply put, it's a digital platform where customers, clients, or employees can interact, share knowledge, and collaborate, making it a vital tool for organizations of all sizes.
A lot of our customers wonder why they haven’t heard of the Verint Community Platform when we take them through a platform evaluation. When we hear this, we seek to quickly fill in the gaps, because Verint is a fantastic option for many companies.
Slack and Microsoft Teams are popular platforms companies use to streamline internal communication and collaboration. While these tools can be effective for team communication, they're not a substitute for a dedicated community for employees.
At the start of a new year, people tend to create resolutions for themselves, generally focused on things they want to do more, or less, of going forward. From new exercise regimens to kicking bad habits, these resolutions are typically focused on accomplishing new goals and overall self-improvement, providing a clean state to kick start their year. But why stop there?
It's been a short seven years since Andrew McAfee, an associate professor at Harvard Business School, wrote an article titled Enterprise 2.0: The Dawn of Emergent Collaboration in the MIT Sloan Management Review (Spring 2006) that asked the question, do we finally have the collaborative technologies that reflect the way work gets done?
This is my second time celebrating Community Manager Appreciation Day (#CMAD), but my appreciation for the role and my company has grown exponentially since last year. When I accepted the community manager position at Social Edge, I knew I'd see a side of social collaboration and Jive Software that I'd never experienced as an end user. I looked forward to learning new skills and facing new challenges. But this year, I learned one of the best parts about being a community manager in Jive is the continued support you receive from your colleagues.
Northwestern University's Master of Science in Learning and Organizational Change (MSLOC) program trains business leaders in strategic change management. Much of the training takes place outside the classroom, in an online community called The Hive, powered by Jive-n. It's a place where students, faculty, staff and alumni connect for ongoing learning, career and student services, and professional networking. The Hive greatly enhances the value of the MSLOC program, allowing rapid on boarding, informal learning and ongoing engagement.
I was fortunate to attend Jive World 2012 in October, and sat in on a number of sessions regarding community management, and internal and external communities. One of the presentations, “Breaking Down Walls: Work in Private with Anyone, Anywhere,” resonated with me. The idea that privacy is possible no matter how public your space, is good news to many businesses.
You may have heard about the 1% Rule of the Internet. Also known as the "90–9–1" rule, it states that 1% of people create content, 9% edit or modify that content, and 90% view the content without contributing. This rule is pretty spot-on throughout most of the Internet but using collaborative and social technologies, like Jive, gives us the opportunity to turn lurkers into contributors, creators, connectors and collaborators. On one community, we were able to raise the contribution rate from 12% to 22% in a three-month period.
We're seeing growing adoption of cloud-based platforms for communities and social intranets, but can we call it a trend? Are we seeing companies switching from on-premise and hosted installations to Software as a Service (SaaS).
Earlier this month, Jive rolled out a variety of new features and functionality now available in internal, Jive-n, and external, Jive-x, communities. Community managers and system administrators can manually update their cloud instances to include these new features directly from the admin console with one click: System > Settings > News and select Enable.
If you're like us, you get excited when Jive announces its Cloud upgrades. Sometimes they're technical enhancements that community members don't notice (but we do!), and are game changers. Sometimes, it's a game changer for us and for end users; and that's how we feel about the News feature. When Jive announced the News feature, which included an auto-follow option, we knew that would make a lot of our customers (and us, too!) very happy. So after testing this out in our own Jive Community (known as Edgeville, in case you were wondering) we spoke with clients and came up with a few best practice/use case scenarios to help get you started.
Over recent years we’ve seen a focus on metrics showing more direct top and bottom line impacts and ROI for online communities. Jive's upcoming “PeopleGraph” promises to “re-establish people as the center of enterprise social networks." In this post, strategist Simon Scullion shows us how Jive's REST API can be used for Social Network Analysis.
Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.
Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.
During the week of May 20th, Social Edge attended and sponsored the Verint Engage19 Conference in Orlando, Florida. Verint owns the Telligent community software platform. Telligent is a community platform that Social Edge began to partner with in 2017 as a solution for our community customers. Check out Andrew Kratz's recap of the conference here.
Are you looking for best practices on how to curate content and create meaningful places that enable community members to find what they need in a more efficient way? Join us on Wednesday, June 19th at 11 AM Eastern for our first Social Edge Customer Panel to get insights on these topics and more!
Community Managers are the heart of any online community. As CMGRs, we love our jobs and are used to wearing many hats - from fostering engagement to facilitating member training sessions. In keeping with the theme of #CMAD2020, self-care, we wanted to share a few ideas from our team on how you can set your self up for success and prevent burn out.
Recently we've seen several new sales of EdgePack for Jive, which may be driven in part by this unique business environment. Many clients have said the COVID-19 pandemic has created a renewed and deep interest in their communities. We’re now just 7 new clients away from adding the Event Tile to EdgePack at no additional cost! Learn more here.
In March, Social Edge kicked off an implementation project for the Ounce of Prevention Fund - the Early Childhood Connector. Social Edge worked closely with the Ounce to get the ECC community up and running in about a week, with the primary focus of the initial launch being to provide resources specific to the COVID-19 pandemic.
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