Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.
Before entering the world of Social Edge and Jive I worked as a Public Relations Assistant Account Executive at a communications agency. Despite their modern culture, I found some of their daily processes to be mundane and after a month of working at Social Edge I realize they were outdated.
Senior consultant and community manager Kaitlin Connor was involved in the rollout of a Fortune 100 investment bank's enterprise collaboration platform powered by Jive. From 2013 to 2016, she worked as an embedded community manager onsite at their offices in New York City.
When Starwood Hotels and Resorts embarked on a digital transformation initiative to change how they communicate and collaborate internally, they prioritized upgrading their intranet. Social Edge answered the call to partner with Starwood in vetting Jive. We first started with a pilot for their Information Technology Town Hall. From there, we moved on to plan a full scale migration of their existing static intranet over to a social Jive-n cloud community.
Unlike your typical Jive collaboration scenarios, best practices for knowledge management dictate a tighter, observed process. This usually involves content templates, guidelines and an editorial process. Here are a few examples of how we handled this in internal and external communities.
Last week Facebook launched their much anticipated new enterprise social network offering, Workplace, formerly known as Facebook at Work. The service is designed to transform business communications by improving internal communication and collaboration. Workplace is a separate product from personal Facebook. Users have unique accounts within Workplace where they can create and join groups to collaborate virtually with their coworkers, although the option to link accounts is available in a user's settings.
Some of the more challenging conversations you will have regarding your new social collaboration platform are with your front line business teams. These are the job functions that are at the heart of your organization. They have no time to waste and many will be skeptical of “hot trends” that might be long on promises and short on delivering. It is worth the time to spend with them as they have the most to gain from social tools.
Advocacy for people has been the center of both my personal and professional life for over 15 years. I have worked for many companies in collaboration where I partnered with organizations in the midst of change to encourage leadership teams to communicate with the "boots on the ground,"and vice versa. I saw firsthand that we are facilitators in helping companies evolve their business, communications, relationships and access to information.
With many organizations using their intranets as a lifeline for sharing knowledge, there is a push to ensure that it meets current and future needs. Many Jive customers are either upgrading their current community, or implementing Jive for the first time to further support their internal communication efforts. Recently I worked with a client on a project to pull off a full intranet replacement with Jive.
...title caught your attention? Introducing social collaboration to a business isn't always an easy undertaking. We are asking people within all levels of an organization, including executives and senior leaders, to change the way they work. As with any change management process we are bound to hear negative feedback from tentative users. As community managers engage employees in the change process it is important to address any hesitation and uncertainty.
Northwestern University's Master of Science in Learning and Organizational Change (MSLOC) program trains business leaders in strategic change management. Much of the training takes place outside the classroom, in an online community called The Hive, powered by Jive-n. It's a place where students, faculty, staff and alumni connect for ongoing learning, career and student services, and professional networking. The Hive greatly enhances the value of the MSLOC program, allowing rapid on boarding, informal learning and ongoing engagement.
Consultant and community manager Meghan Connor has been working as an interim community manager at a Fortune 50 healthcare company for the last nine months. In her role, Meghan works directly with the organization's enterprise communications team to provide daily support on all community initiatives while driving employee engagement and new member adoption.
External communities are a curious thing. Why does a user repeatedly return to a community that they aren't being paid to or required to participate in? If it's not an obligation, why do they choose to invest their own personal time in the community? What motivates them to be there?
So, you’ve made the decision to bring social collaboration to your enterprise. It’s a great choice that will net many gains for your team in global team engagement, communication, and managing content. As a leader you have objectives and targets in mind with your rollout. You will find lots of experts on social collaboration, both internal and external, in your endeavor.