Inside Edge

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Digital Workplace

Customer Panel Recap: Building Better Use Cases

June 26, 2019

On June 19th Social Edge hosted our first Customer Panel: Building Better Use Cases, featuring panelists Dina Vekaria and Dori Gray, Community Managers at Pearson and Medidata. They shared their use case best practices and presented live demos of their internal communities, Pearson Neo and Medidata Express. Check out the recap to learn more!

The Key Business Areas of a Modern Intranet

June 12, 2019

A modern intranet, also known as as a digital workplace, is a chance to level-up the communication platform for your company. Check out the key business areas typically included in today's modern intranet, such as corporate communications, HR, IT and more.

Social Edge Customer Panel: Building Better Use Cases

June 5, 2019

Are you looking for best practices on how to curate content and create meaningful places that enable community members to find what they need in a more efficient way? Join us on Wednesday, June 19th at 11 AM Eastern for our first Social Edge Customer Panel to get insights on these topics and more!

Discover the Magic of Top-down and Bottom-up Communications with a Social Intranet

May 14, 2019

Andrew Kratz talks about top-down and bottom-up communication and the magic they create inside a community-based intranet.

Ready, set, launch! Expert Insights for Launching and Managing a New Community

May 1, 2019

Daniel Mudgett is an online community and systems expert who has led the implementation of multiple social collaboration and learning platforms. In this interview, Daniel talks about his experience implementing and managing a successful collaborative social intranet.

How Social Interactions Can Lead to Better Business Outcomes

April 23, 2019

Some business leaders have expressed the concern that social interactions in an employee community will result in a loss of productivity. In this blog post, Andrew Kratz shares a story on how an interaction he had in such a social group ended up benefitting his organization and led to improved company outcomes.

Transparency Opens Doors: My First Community Story

April 2, 2019

Social Edge president Andrew Kratz shares a story about one of the first "aha" moments he had with his company's internal community. With a simple update he posted, he was able to form connections with employees he may not have had the opportunity to connect with otherwise. Learn more about the benefits of transparency in the workplace in his post.

The Power of Community Management: A Financial Services Success Story

April 14, 2017

Senior consultant and community manager Kaitlin Connor was involved in the rollout of a Fortune 100 investment bank's enterprise collaboration platform powered by Jive. From 2013 to 2016, she worked as an embedded community manager onsite at their offices in New York City.

Will Facebook Workplace Work for Your Organization?

October 19, 2016

Last week Facebook launched their much anticipated new enterprise social network offering, Workplace, formerly known as Facebook at Work. The service is designed to transform business communications by improving internal communication and collaboration. Workplace is a separate product from personal Facebook. Users have unique accounts within Workplace where they can create and join groups to collaborate virtually with their coworkers, although the option to link accounts is available in a user's settings.

Engage Your Customers: The Power of Digital Communities

January 26, 2016

Like-minded Austinites kicked off 2016 at the Capital Factory with a conversation about the emerging trend of digital communities. Lead by Jive and Social Edge Strategists, the intimate group discussed online communities and how they related to them.Everyone in the room agreed that a positive customer experience was extremely important for a company. They are not alone. According to Parature's 2015 Global State of Multichannel Customer Service Report, data shows that 97% of consumers worldwide say customer service is a major consideration in choosing their favorite brand.